Welcome to Telehealth Roundup, highlighting news and features about emerging trends in telemedicine and telehealth.
Three Ways to Bolster Telehealth
In the urgency to deploy telehealth programs during the COVID-19 pandemic, healthcare providers may have overlooked key processes that now need attention, according to Health Leaders Media.
Figuring out how to accelerate virtual care is no longer enough. Health providers also need to consider three things: whether they’re delivering the best experience; how telehealth fits into their overall care model; and how to build patient trust, especially as concerns about privacy and data breeches are rising.
Because of the extraordinary circumstances when the pandemic started, “people would accept a less than optimal experience,” noted Brian Kalis, digital health managing director for the consulting firm Accenture. But that goodwill won’t last, Kalis told Health Leaders Media: in a pre-pandemic survey about telehealth, “50% of people stated that a bad digital experience can ruin their entire experience with the provider and will even drive switching” to another provider, he said.
At the same time, health systems are starting to assess what telehealth platforms they need going forward, Kalis pointed out. This means assessing not only how telemedicine fits into the overall care model, but the workflow that’s best for clinicians and patients.
“Think about how you blend virtual and physical environments together as part of how care is delivered,” Kalis said. “There’s the opportunity to make virtual health not a standalone solution, but something that is integrated into traditional modes of care.”